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Contact info

Cancelling reservation and compensation

A prepayment of 30 - 100% of the full accommodation price is required to be made to the hotel's bank account. In the case of New Year's Eve stays, a prepayment of 50 - 100% of the full price is required. The balance payment of the full price should be made upon arrival at the reception desk.

If you cancel your booking, the prepayment you made is forfeited to the hotel and you are not entitled to a refund.


Cancellation fees:
 

  • 7 – 0 days prior to arrival – a fee of 100 % of the accommodation price
  • 14 – 7 days prior to arrival – a fee of 70 % of the accommodation price
  • 21 – 14 days prior to arrival – a fee of 50 % of the accommodation price
  • 180 - 21 days prior to arrival – a fee of 30 % of the accommodation price

Changes in booking:

Changes in the number of persons, days or rooms.

Changes in bookings can be made free of charge up until 30 days prior to arrival.

Changes made later than 30 days prior to arrival will not result in a lower price!

Cancelling booking after making a prepayment or paying the full accommodation price to our bank account:

This cancellation must be carried out in a written form (via e-mail), our booking department will send the customer confirmation in the same manner. If the cancellation fees are lower than the paid amount, the difference will be sent to the client's bank account.

If you are not sure which room to choose, don't hesitate to contact us.

+420 739 003 350